Refund Policy

1. Overview

This page explains when a monetary refund is available for something you paid Omnibo for — a personal plan payment, a renewal or a personal credit pack — how to request one, and how approved refunds are processed. It is about money returned to your payment method — not about credits, which are the units your plan and credit packs add to your account.

By purchasing a plan or a credit pack, you agree to this Refund Policy.

2. Refund eligibility

A monetary refund is available only if both of the following conditions are met:

• No credits from that purchase have been consumed.
• The refund request is submitted within 7 days of the charge.

If any credits from the purchase have been consumed, or if more than 7 days have passed since the charge, the purchase is not eligible for a monetary refund. Both conditions must be true — meeting only one is not enough. Eligibility is determined from our records of the purchase and of your credit usage, not from the request itself. Submitting a refund request does not guarantee approval if these conditions are not met. All refund decisions are final.

3. Plan refunds

Omnibo plans renew automatically — monthly or yearly, depending on the interval you chose — until you cancel. Each charge, including each renewal charge, counts as its own purchase with its own 7-day window: a plan charge is eligible for a monetary refund only if none of the credits it added have been consumed and the request is submitted within 7 days of that charge.

A yearly plan releases its credits in monthly portions. The yearly charge is judged on the credits released so far: once any of them have been consumed, or after 7 days, it is no longer refundable.

If a plan refund is approved, the plan ends immediately and the credits from that charge are removed. Ending your plan early does not qualify for a refund of the term already paid, and unused time remaining in a paid term is not refunded. Charges for changing plans mid-term — upgrades, a bigger Max credit volume, or switching between monthly and yearly — are reviewed by support rather than through the self-service page.

4. Credit packs

An unused personal credit pack may be refunded only if no credits from that pack have been consumed and the request is submitted within 7 days of purchase. Once any credits from that pack have been consumed, or after 7 days, the pack is not eligible for a monetary refund. Credit packs last 12 months from purchase.

If credits are deducted because of a verified generation failure or a system error, we restore the affected credits to your account. Such restorations are limited to credits only — they are never paid out as money.

4a. Teams

Team plans, seats and team credit packs are not refundable through the self-service page. Contact info@omnibo.ai; team refunds are decided case by case.

5. How to request a refund

1. Sign in to your Omnibo account.
2. Open the refund request page: Request a refund. This page is linked only from this policy.
3. Pick the purchase you want refunded — the page shows whether it is still eligible.
4. Enter a brief reason and submit. You confirm that the credits from that purchase will be removed and, for a plan charge, that the plan ends.
5. What happens next: you receive an email confirmation, we review the request within 2–3 business days, and an approved refund reaches your original payment method within 5–7 business days.

You can also email info@omnibo.ai within 7 days of purchase. Please include:

• the email address associated with your account;
• the date of purchase and the approximate amount charged;
• the payment method used (for example, the card’s last 4 digits, if available);
• a brief explanation of why you are requesting a refund.

6. Refund processing

If a monetary refund is approved, it is processed within 5–7 business days and credited to the original payment method used at checkout. Processing times may vary depending on your bank or payment provider.

7. Billing disputes

If you believe you have been billed in error, contact info@omnibo.ai so we can investigate and resolve the issue quickly — most billing concerns are resolved within a few business days. Nothing in this policy limits or waives your right to dispute a charge with your bank or card issuer at any time.

8. Statutory rights (EU/EEA consumers)

If you are buying as a consumer in the EU or EEA, you have a statutory 14-day right of withdrawal. Because a plan or credit pack gives you immediate access to the service, that right lapses once you start using the credits within those 14 days. If you have not used any credits, you can exercise it through the request page above or by emailing support within 14 days of purchase, and we will cancel and refund in full. Nothing in this policy limits those statutory rights.

9. Contact

Questions about this policy? Email info@omnibo.ai.

This Refund Policy is part of our Terms of Service.